Pivotal Click creates digital products and services.
We help organizations deliver remarkable digital experiences. Using research, cross-disciplinary design, and structured innovation, we design, build and improve Web sites, Web applications, collaborative software, intranets, extranets, and mobile applications, for business and consumer use.

How We Add Value

  • Marketing Communications: Increase traffic, retention, and conversion.
  • Findability: Improve customer loyalty and employee effectiveness.
  • Collaborative Tools: Reduce costs and increase efficiency.
  • New Products & Services: Generate revenue using digital media.

Learn more about how we can help you and your organization.

What We Do

We work with you to diligently incorporate the needs and desires of your customers, partners and employees into all of your digital products, services and communications. We find the words, images, features, and functionality that simply ‘click’ with them—so much so that they have to tell their friends about it. Creating that kind of experience tends to attract more people and keep them coming back, establishing relationships that last.

How We Do It

We assemble a set of tools to fit the specific needs of each client and project. Our research methods include qualitative and quantitative consumer research, contextual inquiry, usability testing, ethnographic-style studies, and an unique interpretive technique involving conversational analysis. Our design work blends the disciplines of information architecture, information design, interface and interaction design, visual design, and software development. We work across a variety of media and platforms, including the Web, intranets, mobile devices, consumer electronics, and broadcast video.

Recent Work

Over the last few months, we’ve been working on consumer research and interaction design for retail kiosks by TruGreen ChemLawn and Terminix. We’ve partnered with Schawk on the design and development of collaborative tools for for Kellogg’s Convenience & Drug and Accenture. We have launched a new Web site for Fund Evaluation Group, a Cincinnati investment consulting firm managing nearly $30 billion for not-for-profit, retirement fund, and financial intermediary clients. We are continuing to work on optimizing Sara Lee’s intranet for improved user experience. And we’ve had a ridiculous amount of fun working with Dream So Much and Grainworks on Project to Surface, an exhibition where art, architecture, software, and machine fabrication collide in New York’s Soho district this May. Project to Surface is sponsored by Dupont Corian® and Surface magazine.