News & Articles “Articles” Archives
Audience Segmentation for Intranets
Posted by Administrator in Articles
Melcrum Publishing has published an interview with Joel Grossman on the topic of audience segmentation for intranet design and development. It’s been included in their most recent report on Internal Communications, as well as excerpted in two separate articles on their “Hub for Internal Communicators” subscription site. If you happen to be a member, you […]
Bridge Experiences Article Published at UXmatters
Posted by jgro in Articles, Bridge Experiences, News
Joel Grossman’s article on Bridge Experiences is now available at UXmatters.com for your reading pleasure.
“Feeling Secure” Published in ACM Interactions
Posted by jgro in Articles, News
Today my article on the user experience of security, and its emotional underpinings in feelings of respect for users, was published in ACM SICGHI’s journal Interactions. This was part of a special issue exploring the relationship between security and user experience. An excerpt: A sense of control is what makes people feel secure. It produces […]
The ‘User Experience’ of Death & Dying
Posted by jgro in Articles, Projects
We’ve taken on an interesting project for a funeral home and cemetery, and it has really forced me to come to grips with two things that just don’t go together too often in my experience: Death and the Web.
The User Experience Fail-Through
We’ve been thinking a lot about situations in which a failure in the user experience is overcome by an adaptive practice on the part of the user. Usually, these occur when there’s a lag between the design of the experience and the surrounding context. The best example we’re currently aware of is the signature strip […]
